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Information on some of our commonly asked questions is provided below; if you need any additional information, please click here to get in touch with our support team
Tracktronics are successfully supporting the following Industries: ​​​
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Transport and Delivery
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Construction
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Public Sector​
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Facilities & Maintanece
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Highways
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Utilities
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Rail
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Education
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Logistics
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VEHICLE TRACKING FAQ'S
How does vehicle tracking work? Vehicle tracking systems use GPS and cellular networks, backed by Google maps, to monitor a vehicle's location, speed, and other data, offering real-time tracking and reporting. They can be installed on various vehicles, from cars to trucks, plant equipment and valuable assets, and are often used for fleet management, insurance purposes, and to locate stolen vehicles
My vehicles are driven by multiple drivers, how can I best manage this? Our hardwired vehicle tracking device is compatible with Driver ID key fobs to help you separate the journeys made by different drivers in the same vehicle.
What is the best vehicle tracking option if my vehicles are leased? If you will need to move your tracking devices from one vehicle to another on a regular basis, our self-install vehicle tracking devices could be the most portable and practical option.
Will I know if a driver tampers with or removes a tracker? Yes, our trackers have anti-tamper features. The hardwired unit is hidden behind the dashboard, making it difficult to access without detection. The self-install units (Connect & Track and Plug & Track) are smart enough to notify the system if they are disturbed. For example, you’ll get an alert if the Plug & Track device is unplugged from the OBD port or if the vehicle starts moving with the tracker removed.  This means you’ll be aware immediately if someone tries to disable tracking, ensuring the integrity of your monitoring.
How is vehicle tracking installed? We offer 3 types of vehicle tracking devices, giving you the flexibility to choose which installation will suit your business. The hardwired tracking device must be installed by our engineers. Although this is a quick process, it does require a small amount of vehicle downtime while our installers come on site to fix the tracker into place. If you would prefer a self-install option, there are two easy-install devices that are a less permanent fixture and can be moved between vehicles at your convenience
Do I need a professional to install, or can I do it myself? It’s up to you. Professional installation: If you choose the hardwired device, a trained engineer will come to install the tracker for you – this is quick (typically under an hour) but does require scheduling a fitting and a brief vehicle downtime. Self-installation: self-install devices come with easy-to-follow guides and do not require special tools. The Plug & Track simply clicks into the standard OBD port (usually under the dashboard), and the Connect & Track attaches to the battery with two wires. Most customers find these DIY options very straightforward, so you won’t necessarily need an engineer unless you prefer that route.
What is Geo Fencing? Geofencing is a system that creates virtual barriers, also known as geofences, around particular geographic locations using GPS or other location data. A predetermined action, such sending an alert or displaying a notification, is triggered when a device, such as a smartphone or a car with a GPS tracker, enters or exits this virtual boundary.
COMMERCIAL DASHCAM FAQ'S
COMMERCIAL DASHCAMS FAQ'S
How are fleet tracking dashcams installed? Connected dashcam solutions are securely hardwired to the vehicle
What are the benefits of fleet tracking dashcams for drivers? Dashcams help you coach your drivers into safer driving habits, and protect them in the case of an unfair claims. Dashcam footage can play a critical role in proving your team member’s innocence whenever incidents occur.
Can you enable a fleet tracking dashcam remotely? Our dashcams allow you to retrieve recorded footage even when the vehicle ignition is off. You can disable the dashcam remotely, and the dashcam can be enabled even when the vehicle ignition is off, subject to coverage
Should dashcams always be on? Incidents can happen anytime, anywhere, and so it’s best to have a dashcam that is always running to protect that driver and the vehicle. Insurance companies will often only reduce premiums if a business states that its dashcams will always be enabled, otherwise they can’t rely on the evidence always being available
What are the rules on using dashcams in business vehicles? To comply with GDPR, you must justify the use of fleet dashcams in a company policy document. This justification can be to improve the safety of the driver, passengers, and other road users, and to provide evidence in the event of an accident. See product guides for further information.
What is the difference between an integrated and stand-alone dashcam? Connected Dashcams Seamlessly integrated with our fleet tracking system, our range of connected dashcams offer valuable insights into driver behaviour and incident details. You can view these directly within the tracking system. •Forward-facing and cabin/driver-facing options •Full HD footage at up to 25fps plus 256GB local storage •Automatically uploads events to the server •Upload recent footage to the the server •Access footage within fleet tracking at any time •Get emailed ‘event’ alerts •Tamper-proof, lockable SIM/SD card access cover Stand-Alone Dashcams For fleets not requiring full integration, standalone dashcams capture high-quality footage of the road and vehicle surroundings. This footage can be downloaded from the device when needed. •Forward-facing and separate rear-facing window-mounted option •Full HD footage at 30fps with up to 128GB local storage •Share footage over Wi-Fi using Cam Viewer mobile app •Anti-tamper locking screws protect the SD card •Does not connect to your fleet tracking system •Does not highlight ‘events’ for you to review
For more information download our detailed product guides here
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